Refund policy
Return & Refund Policy
Effective Date: June 27, 2026
Return & Refund Policy
At The Elite Club, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
Be unworn and unused.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging, when possible.
Be accompanied by proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned unless they are defective or incorrect upon arrival:
Final sale items
Gift cards
Customized or personalized products
Items that have been worn, washed, altered, or damaged after delivery
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at eliteclubsupply@gmail.com with:
Your order number
A description of the issue
Clear photos of the item and packaging
We will review your request and work to resolve the issue as quickly as possible.
How to Start a Return
To request a return, email:
eliteclubsupply@gmail.com
Please include:
Your full name
Order number
Reason for the return
If your return is approved, we will provide instructions for returning your item.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless the return is due to our error (such as receiving the wrong or a defective item), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days after approval for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.
Exchanges
If you need a different size or color, please contact us at eliteclubsupply@gmail.com.
Exchanges are subject to product availability. If the requested item is unavailable, we may issue a refund or store credit, where applicable.
Order Cancellations
Orders begin processing quickly. If you need to cancel an order, contact us immediately at eliteclubsupply@gmail.com.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Chargebacks
If you experience an issue with your order, please contact us before initiating a chargeback with your payment provider. We are committed to resolving concerns fairly and promptly.
Contact Us
For any questions regarding returns or refunds, please contact:
The Elite Club
Owned and operated by Elite Club LLC
Website: https://eliteclubsupply.myshopify.com/
Email: eliteclubsupply@gmail.com